Refund & Returns Policy

We want you to be fully satisfied with your Bloom™ fashion & accessories. This policy explains how returns, exchanges, and refunds work. Need help? Contact [email protected].

Return Window

• Returns accepted within 30 days of delivery.
• Items must be unused, in original condition, with all tags/packaging intact.
• Please request authorization before sending items back.

Eligible Items

• Most regular-price products purchased directly from owlbloom.com.
• Gifts may be returned for store credit or exchanged for another item.

Not Eligible

• Personalized, made-to-order, or custom items (unless defective).
• Final sale / clearance products as marked on product pages.
• Used, washed, or damaged goods not due to carrier transit.

How To Start a Return

Email [email protected] with:

• Your Order ID and purchase email.
• Item(s) you wish to return and reason for return.
• Photos if the item arrived defective/damaged (outer box + product).

Shipping Your Return

• We’ll provide return instructions and address after authorization.
• Please pack items securely to avoid damage during transit.
• For defective or incorrect items, Bloom™ covers or reimburses reasonable return shipping.

Refunds

• Approved returns are refunded to the original payment method after inspection.
• Refunds are typically issued within 3–10 business days (bank/payment provider dependent).
• Discounts are not refunded; partial returns may adjust the discount on kept items.

Exchanges

If you prefer an exchange, specify the replacement item/variant in your email. If available, we’ll hold it and ship once your return is processed.

Damaged or Defective Items

Please notify us within 7 days of delivery with photos. We’ll arrange a replacement, repair, or refund as appropriate.

International Orders

Shipping is free worldwide, but local VAT/customs/duties may apply and are the buyer’s responsibility. These charges cannot be refunded by Bloom™.